The Health Plan

Health Plan's Customer Service: Efficiency and Helpfulness - By Employee Plan Members

This graph shows answers to a survey question that asked people in each plan how often:

• Their phone calls to the health plan's customer service line were taken care of without long waits
• They got all of the information or help they needed when they called the health plan's customer service line
• People at the health plan's customer service line were as helpful as they should be

Reasonable Paperwork, Handling of Approvals and Payments - By Employee Plan Members

This graph shows answers to a survey question that asked people in each plan how often:

• The number of forms they had to fill out was reasonable
• The health plan handled approvals and payments without taking a lot of their time and energy